CORONAVIRUS PANDEMIC

To all our valued clients

This is to inform you about the practice’s position in response to the ongoing Coronavirus situation that is impacting us all.

Firstly, I want to extend our hopes that you and your family stay safe in this difficult situation.

NOTE: LIFTING OF RESTRICTIONS REGARDING VACCINATIONS & NEUTERING OPERATIONS FROM 16th OF APRIL. SEE NOTE 2 BELOW.......

Our vets and support staff are focused on continuing to provide the 24-hour veterinary service for your animals, and ensuring that they do not suffer during this period of uncertainty.

As a result of the Covid-19 pandemic, our vets, nurses and office staff are still going to be available but in a restricted working environment.

Let me assure you that at all times (including this difficult period) our priority is the welfare of your pets, farm animals or horses.

I would therefore ask you to comply with the measures we have adopted to minimise the risk of contracting Coronavirus, by yourselves or the members of the practice.

Control Measures:

1. If you have an animal which needs to be seen, i.e. it is ill, injured or in pain we are here. Telephone the surgery and an appointment can be made for you. This is in line with the directive issued by the Royal College of Veterinary Surgeons.

2. The normal Surgery Hours in the Denbigh Surgery are suspended until further notice. We will be operating an appointment system only. Non-urgent procedures are also suspended. Please ring if you need advice or are unsure on services available.

Cat and bitch spays & cat and dog castrations can be arranged as animal welfare issues may result if the current restrictions continue for more than a few months.

Puppy and kitten primary vaccinations can be arranged as well as annual booster vaccinations. These are deemed to be necessary to prevent disease outbreaks. Microchipping can be done at the time of vaccination or if your pet is already here for neutering.

Office open: 9.00am to 5.00pm - please note the earlier closing time due to reduced staffing levels.

Appointments can be booked by telephone for emergencies only. Please ring the office between 9.00am to 12.00pm or 2.00pm to 3.00pm for an appointment that day.

3. Please do not bring your pet or come to the surgery if you, or anyone in your household, is self-isolating or have any of the relevant symptoms. Stay at home. Get someone else to bring it; but tell us of your situation.

4. Please do not come to the surgery for non-urgent reasons. If you wish to obtain medications such as flea treatments, wormers or special diets for your pet, please telephone the practice and we will be happy to send these to you by post, or they can be collected from the surgery. These items can be paid for by debit/credit card over the phone.

5. Similarly, with repeat prescriptions, these can be ordered by telephone and either posted to you or picked up at an appointed time. One of my staff will pass any items to you through the door. Please remain outside.

There will be a few staff members in the Denbigh Surgery to answer the telephone and deal with orders and dispatches. 9.00am to 5.00pm ONLY PLEASE (orders before 4.30pm please)

Farmers, likewise can telephone to order medications which are required and these can be collected by arrangement from the surgery. Please remain outside and a member of staff will bring them to you.

Telephone advice about your animals’ condition or treatment can be obtained as usual by ringing the practice between 9.00am and 4.45pm.

For the duration of this Coronavirus crisis, if you come to the surgery, do not enter the building. Make your presence known to the office staff by telephone or by ringing the door-bell. We have installed an intercom doorbell system so you can speak to the reception staff.

You will be asked to wait outside, or in your vehicle. We may supply you with a pager device so that we can call you when your medications are ready.

The pager will be disinfected before you receive it, and please hand it back in so it can be disinfected again.

If it is necessary for you to enter the surgery, I can assure you that all surfaces such as door handles, finger plates, the counter and card payment machines will be regularly cleaned and disinfected.

Please use the hand sanitisers provided at the entry & exit points.

The St Asaph surgery will be closed until further notice from Monday the 23rd of March but pet medications, such as wormers, flea treatments and repeat prescriptions can be ordered and collected from the Denbigh surgery or delivered to you, if you cannot travel.

These measures I consider are appropriate for your protection and for the protection of my staff.

Trevor Pritchard

TELEPHONE:       01745 812047        or         01209 823474

INFORMATION UPDATED: 1000hrs on 16/04/2020